Last update: 20 July 2018
Tethras is a website service created in order to provide full product localization and publishing services through the Internet. If you wish to be registered, engage in transactions with other members and use the services, available at the Site, read the following conditions and confirm your consent. This is a legal agreement ("Agreement") between you and Tethras, Ltd. (the "Owner"), which will apply to you in respect of any and all services offered by or acquired (the "Services") from the Tethras Website (the "Website").
This Agreement sets forth the Terms and Conditions governing the access and use of our Website, including the provision of localization services. This agreement may be changed at any time by the owner. It is the sole responsibility of the user to check occasionally the current version of the agreement. The user waives any claim regarding this issue. Use of this Website and its Services signifies the acceptance of the following Terms and Conditions. If you do not agree with these Terms and Conditions, please do not provide Tethras with any information and do not use Tethras Services or this Website. Your continued use of Tethras Services or this Website in light of changes to this statement or to the relevant principles will signify your acceptance of the changes.
When you register on the Website, you are asked to create your own profile. Your profile includes, but is not limited to, personal information such as your user name, your email and general information you wish to disclose about yourself. Upon successful registration, you become a member of the Website (a "Member"), and for as long as you remain a Member, you agree to comply with the applicable Terms and Conditions of this Agreement (the "Terms"). In case you only visit the Website and you do not register as a Member (a "User"), you are still obliged to some of the conditions and terms of this agreement.
Website members can be Service Buyers, Service Providers or both at the same time. The Owner and you may terminate this agreement at any time, for any reason whatsoever, effective upon sending written notice to the other party by electronic message (i.e. email). The corresponding decision by the owner takes effect at the moment of sending such a notice to the electronic address, provided by you during registration, or to any other email address, provided by you to Tethras. If you send a notice of termination, the corresponding decision by the owner takes effect within several days. Your membership shall concurrently terminate, without an obligation to make a payment, rebate or refund on the part of the Owner. The Owner does however reserve the right to suspend or terminate your membership at any time, without notice, if you breach this agreement or any other Terms and Conditions posted on the Website. The Owner assumes no responsibility whatsoever for your use of the Website and/or Services. It is for your sole, personal use and you may not distribute your username and password allowing others to use the Services through your membership.
Use of the Services is strictly prohibited to minors or any person under the legal age in his or her country and prohibited to any person under the age of 18. If you misrepresent your age, your registration as a member will be cancelled. By using the Site, you confirm and guarantee that you meet age restrictions requirements.
Tethras offers a range of tools, content, products, services, and other resources on its Tethras.com Website of particular interest to translators and buyers of localization and publishing services. Service Providers are required to complete one or more tests to qualify to provide Services to Service Buyers. Tests are judged by Tethras. Tethras's decision is final. Upon failure of a test a service provider may retake the test after a 4 day period.
All payments to the Service Providers are made in US dollars (USD) only and changes to that currency are not acceptable.
There is no obligation to take any job, however, we do offer first refusal on larger jobs to those translators that have the highest Tethras Grade/score (please see grading and scoring section). Other than that all jobs are assigned based on the translators suitability for the job and their word rates. We assign jobs to all translators that meet the criteria for a particular job e.g. If you are a Spanish translator that specializes in games translation, we will offer you all Spanish jobs where the customers project is games oriented and the word rates are above your specified minimum.
The Service Provider will receive email notification once a job that matches their profile becomes available. The Service Provider can work on more than one job at a time.
The Service Provider will get paid on a per word basis. The Website customer base is so broad we offer a variety of rates for translation jobs depending on the complexity of the work, number of words and the level of translation that a customer orders. All jobs offered will have clearly defined word rates in the job offer email.
Each job the Service Provider decides to take has a time limit. Time limits for each job are clearly outlined on the translator dashboard. If you think that the time allotted for a job is unreasonable at the outset, please inform Tethras and we will see if there is a possibility to extend the deadline. If after working on the project for a while you do not think that you can make the deadline, the onus is on the translator to inform Tethras immediately. Where possible we will extend the deadline but note that this is not always doable. Repeated failure to meet project deadlines will/may result in a financial penalty up to and including non payment for the work completed.
At the moment all Service Providers must use the Tethras online translation tool, TILT. The Tethras system has an inbuilt discussion system that will channel all queries to the relevant person. All questions should be entered into this system. Tethras makes every effort to get as much information about the product upfront. Where you find that you still do not have enough information to perform your translation, please mail us at firstname.lastname@example.org.
Our preferred payment method is PayPal. Please do not accept work if you do not have access to PayPal without explicit instructions from Tethras. Payment is normally made within 30 days of Tethras receiving your invoice.
All fees and charges related to the payment services are not covered by Tethras. All fees and charges incurred during the payment process will be deducted from the amount invoiced.
Where a translation job is not of the required standard, our Localization Production Team will investigate on the customer's behalf. Upon reviewing each request, we will take into account:
In the case where the rejected job was found to be of poor quality, the customer will receive a full refund and the translator will not get paid. However, if we decide that the quality of the end result was impacted by poor instructions or context, the customer has two options:
If you feel that your translation was unfairly rejected, please email email@example.com and share your concerns. Remember to include the Job name, date and any other pertinent information along with an explanation of why your translation was unfairly rejected. We will to respond within 72 hours.
We understand that things can go wrong, and apply fairness in appraising disputes. We are ultimately interested in the highest quality and service to both our customers and valued suppliers. If we believe that there is unfair criticism of work that you have done we will source second opinions from language leads.
Neither the Owner nor its affiliates guarantee the accuracy, completeness, or usefulness of any information on the Website, and neither adopts nor endorses nor is responsible for the accuracy or reliability of any opinion, advice, or statement made. The Services are provided on an "as is" basis without any warranties or conditions of any kind, express, implied, statutory, in all communication with the owner, its affiliates or its representatives, or otherwise with respect to the Services. The owner and/or its affiliates specifically disclaim any implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Neither, the Owner nor its affiliates warrant that your use of the Services will be secure, uninterrupted, always available, or error-free, or will meet your requirements, or that any defects in the Website will be corrected. The owner and its affiliates disclaim all liability, regardless of the form of action, for the acts or omissions of other members or users (including unauthorized users, or "hackers") of the Website or Services.
This agreement shall be governed by, construed and enforced in accordance with the laws of Ireland. Any disputes or legal proceedings arising out of or relating to this Agreement shall at the Owner's election be determined via arbitration under the jurisdiction of the courts of Ireland.
This version of the agreement was created on 20 July 2018. This agreement contains the entire Agreement regarding the use of the Website and its Services. This agreement may only be amended with the express consent of the Owner. Unless otherwise explicitly stated, the Terms will survive termination of your membership to the Services. If any provision of this Agreement is held invalid, the remainder of this Agreement shall continue in full force and effect. Your profile information, as well as your photo, may be displayed to other users of the Website. If you post personally identifiable information in areas of the site accessible to other users, you should be aware that such information can be read, collected, or used by other users, and could be used improperly (including for example to send you unsolicited messages). We are not responsible for the personally identifiable information you choose to submit in these Website areas or for any damage that can be done as a consequence.